Refund Policy

This Refund Policy describes how we collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Title

Last updated: July 2024

1. Return

2. Refund

1. return

It is completely understandable to return an item. Customers have the right to cancel and return an order within 14 days from the day the product was received.

In order to be eligible for a return, the products must be in resalable condition. Products which have been opened and/or used are not eligible under the return policy. Unfortunately, any original shipping costs are non-refundable with the return.

Please refer to the ‘Damage Products,’ ‘Pre-existing Conditions,’ or ‘Third-Party Retailers’ for more information on returns and refund conditions and eligibility.

To return a package, please contact a Customer Care agent and provide the order number to receive a return label for the following countries:

Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, United Kingdom.

Customers in other countries or territories must go to a local courier to return a product. Please note that the sender covers the return shipping. Mamaaura is not responsible for paying shipping nor handling charges.

Returned packages are the responsibility of the customer until the package has been received at the following Mamaaura address:

Mamaaura Dermo Cosmetics GmbH Münchener Str 18 85774 Unterföhring, Germany

Though not a requirement, it is recommended to purchase tracking services as well as hold on to the proof of postage if the return label is not provided by Mamaaura for personal protection.

Please take into consideration what is being sent to Mamaaura as any products sent back cannot be credited and will not be sent back to the customer. Only products received by Mamaaura can be credited. If the order number for the returned product cannot be located then a refund is unable to be processed.

If there are any questions or complications, please feel free to contact a Customer Care agent at info@mamaaura.com.

2. refund

Refunds can take within 10 business days of the product being received by Mamaaura before being issued. An email notification will be sent to confirm the completion of return processing and refunding of the order.

Once a refund is issued, it can typically take within 5 business days for the transaction to be reflected back to the original payment method. Refunds cannot be processed to an alternative card. Please note that on some occasions, it can take up to 14 business days depending on the payment method.

If the refund was not received or there were any complications, please provide the order number and contact a Customer Care agent at info@mamaaura.com.